General questions

What is Jewelush?

Jewelush is the best way to shop for the stuff you love. Our members enjoy benefits like unlimited ePacket shipping, member-only deals, and factory level prices being up to 80% cheaper than retail store prices.

Is Jewelush a secure website?

It sure is! Every Single Page at Juwelush.com is secured using an extended validation protocol called SSL. This means that all communications between your device and our server are fully secure. The payment processing is handled by our partners paypal and stripe and not on our own server.

Shipping & Return

How much is shipping?

All our shipping is offered free of charge, even international, however, there are no guarantees on delivery times. The ability to offer all shipping free lies in the possibility to our factories and warehouses to process your order true a general queue. We have warehouses in the US, Asia, and Europe. We will always choose the most nearby location your product is available to minimize extra costs. Unless stated differently in the product description the product is shipped from Asia.

What is the general lead time for processing and shipping my order?

Depending on your location and the factory or warehouse we ship from. The general processing time of your order is 1 to 5 days. Shipping usually takes 1 to 21 days. Customs may apply. Please check your local customs office for rates.

Does Jewelush actually ship products?

To keep the prices and costs from the factory to you as low as possible we directly pass your order to the factory or warehouse selling the product in wholesale bulk. Therefor Jewelush does not ship any of your orders. Our partners ship the products fast and free from their factories and warehouses directly to you.

Support

What payment methods do you accept?

We work with market leading partners PayPal and stripe allowing our customers to pay with your PayPal account, stripe account, credit cards like MasterCard and visa, bancontact, ideal and sofort banking.

What about warranty and returns?

Most of our selling partners offer 3 months warranty on non-consumable products. Depending on the country of origin warranty could be longer. If the warranty is longer then 3 months a warranty card is delivered with your product. Please contact us if you have any concerns.